• About
    • Staff
    • Our Funders
  • Locations
    • Northside Community Health Center
    • Vista Community Health Center
    • Maple City Dental
  • Stories
  • Ways to Help
  • News
  • Careers
  • Contact Us
  • Donate
Español
Access MyChart
  • Our Model of Care
  • Our Services
  • Improve Your Health
  • Information for Patients
Job Description

Front Office

Summary

The Front Office staff is a member of the Access Team that includes navigators, billing, and social services. S/He/They supports the mission and values of Maple City Health Care Center (MCHCC) by improving patient access to quality healthcare.

Duties and Responsibilities

  • Greet and receive patients and the general public, by phone or in person
  • Connect patients with appropriate staff to answer their questions
  • Coordinate various activities related to front office procedures assuring a smooth patient flow and high level of customer service; schedule appointments; call patients; help patients during the check-in and checkout process
  • Other duties that support our shared work, as assigned

Job Requirements

  • Sufficient experience in cross-cultural settings
  • Bachelor’s degree strongly preferred
  • Bilingual: English/Spanish; oral (written preferred)
  • Proficient in Word and Excel; experience using an EMR or other integrated software system preferred
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions of this work

Accountability

The Front Office is supervised by the Front Office Team Lead with administrative oversight by the Site Access Team Coordinator. Details of review processes are outlined in the employment agreement and in the employee handbook.

Salary Range and Benefits

Salary is determined according to the Employee Salary and Wage Protocol, based on a range of factors including education, experience, responsibility, and language proficiency. S/He/They will receive comprehensive employee benefits package, based on FTE.

How to apply

Send resume to employment@mchcc.org

One Organization. Three Sites

  • Northside Community Health Center
    213 Middlebury St. Goshen, IN 46528

    P: (574) 534-3300

    Now Closed
  • Vista Community Health Center
    808 N 3rd St. Goshen, IN 46528

    P: (574) 534-0088

    Now Closed
  • Maple City Dental
    814 N 3rd St. Goshen, IN 46528

    P: (574) 500-3737

    Now Closed
Our Mission

To foster healthy community in our neighborhoods by providing and promoting affordable, accessible, and integrated quality care, and to articulate and promote our experience as a sustainable model

Contact
Maple City Health Care Center
213 Middlebury St. Goshen, IN 46528
P: (574) 534-3300 F: (574) 534-5412
  • Our Model of Care
  • Our Services
  • Improve Your Health
  • Information for Patients

2022 Maple City Health Care Center | Site Crafted by Eden